Facebook as a Strategic Tool

Facebook as a Strategic Tool

Facebook has grown way beyond a platform where people upload cat videos, announce the arrival of new babies and like their friends’ vacation photos. It is a powerful bridge between businesses and consumers, exerting its influence in every stage of the modern...
Getting Testimonials: Passive, Proactive or Personal

Getting Testimonials: Passive, Proactive or Personal

Beyond a few quotes for posting on a website, very few home care agencies take the task of getting publishable feedback very seriously or put any effort behind it. At the same time, they will spend many man-hours “rubbing elbows” and, sometimes, spending heavily on...
Get More Clicks

Get More Clicks

We work with home care agencies to get them to show up better in Google (and other search engines) primarily by getting them broadly listed (see my letter from last week) and by increasing the number of positive reviews that their clients give them (see the letter I...
The Consequences of Dirty Data

The Consequences of Dirty Data

Any time your agency is listed anywhere online or in print, it is referred to as a “citation”. Over the years, your business can end up being listed in dozens or hundreds of locations. The problem is that what is true this year may not be true next year. You could...
Why Should You Build and Manage Citations?

Why Should You Build and Manage Citations?

A citation is any mention of your business on the Web. It may or may not link back to your website, but, when fully completed, will always include a complete and accurate NAP. NAP means Name, Address, Phone number. These represent the lifeblood of your business’s...